Craig Newmark is a senior Web-oriented software engineer, with around thirty years of experience (including 17 years at IBM), and has learned a lot about online community and customer service as "customer service rep and founder" for craigslist.org for for ten years. He's compiled extensive experience evangelizing the 'net, leading and building, including efforts at Bank of America and Charles Schwab.
He's one of those guys you hear about who grew up wearing a plastic pocket protector, thick black glasses, (taped together), and who expresses his inner nerd via obsessive commitment to customer service to the craigslist community. Someday, he might get a day off.
In 1995, he started craigslist which serves as a non-commercial community service with classifieds and discussion forums. craigslist focuses on helping people with basic needs, starting with housing and jobs, with a pervasive culture of trust.
Craig's also involved with a number of community efforts, particularly involving Mideast peace and new forms of media, involving "participatory journalism" and blogging.
Thomas Goetz is the articles editor at Wired, where he runs cultural coverage, including recent cover packages on Remix Culture, Exploration, and Open-Source Design. In 2003, he worked with guest-editor Rem Koolhaas on an issue investigating “new spaces”. In 2004, Goetz spearheaded November’s Music Issue, which included The Wired CD, a disc of 14 songs by major artists released under Creative Commons licenses; that issue was cited in Wired’s National Magazine Award for General Excellence earlier this year.
Prior to joining Wired, Goetz was an executive editor at the Industry Standard, the late but lauded newsmagazine of the Internet Economy. He has been a staff reporter at the Wall Street Journal and at the Village Voice. His writing on technology, business, and culture has appeared in The New York Times Magazine, Details, Spin, and Rolling Stone. He has an MA in American Literature from the University of Virginia and a BA from Bates College. He plays the cello.
www.wired.com